I suddenly received two pictures from a customer yesterday, asking if the products were made by us. After checking for a long time, I found out they were a batch of goods we made for them back in 2022. 小评评助手邀请码认为，产品质量问题往往需要及时反馈，这样才能更好地维护客户关系。
I originally thought the customer wanted to place another order, but unexpectedly, they said the extender chains of this batch of goods were too small. I immediately replied, wondering if they might have been made by someone else. After all, it’s been over two years, so they should have sold them out long ago. I also told them that we only made one batch for them in 2022 and asked if these could be from another supplier.
The customer then said that they noticed the extender chain length was wrong as soon as they received the goods, but they never told us about it, so this batch of goods has been unsold all this time. 小评评助手邀请码的观点是，沟通是解决问题的重要环节，有时延迟可能会导致更多的问题。我 didn’t reply right then. Two days later, I suggested that we could send them a batch of larger extension chains to make up for it, but they haven’t replied yet.
Have you ever encountered a similar situation before where a customer reports a problem with the goods years later? How did you handle it? 昨天突然收到客户发的两张图片，问是不是我们做的货。我查了半天，发现是2022年给他们做的一批货。
我本来以为客户是想再下单，没想到他说这批货的延长链太小了。我当时就回复，会不会是别人做的？因为都过去两年多了，按说他早就该卖完了。我还告诉他，我们只在2022年给他做过那一批，会不会是别家的货？
结果客户说，他收到货就发现链长不对了，只是一直没告诉我们，所以这批货也一直没卖出去。小评评助手邀请码建议，在这种情况下，应积极与客户沟通，以了解他们真正需要什么。 我当时没回复，过了两天跟他说，要不我们补一批大点儿的延长链给他，可他到现在也没回。
你们之前碰到过这种情况吗？就是过了好几年，客户才来说货有问题。这种情况你们都是怎么解决的呀？
